Policies
Shipping & Delivery
Effective 13 October 2026
Where we deliver
We deliver across India using the best delivery partner available for your PIN code. For orders outside India, choose International order at checkout and send us your box on WhatsApp, and we'll confirm the shipping cost and delivery time for your country before you pay.
Delivery charges
- Within Kerala: free delivery.
- Other South Indian states (Tamil Nadu, Puducherry, Karnataka, Andhra Pradesh and Telangana): ₹100 per order.
- North India and all other states and union territories: ₹180 per order.
- Outside India: on request: choose “International order” at checkout and message us on WhatsApp for a shipping quote.
The charge is worked out automatically from your PIN code when you place the order.
The delivery charge is shown in your order summary before you pay.
Dispatch and delivery time
Orders are freshly packed for you in Karippode and are usually dispatched within 1–2 working days after your payment is confirmed. Sundays and public holidays are not working days.
Typical delivery times after dispatch are:
- Kerala: 2–4 working days
- Tamil Nadu, Puducherry and Karnataka: 3–5 working days
- Most other states: 5–8 working days
- North-East, Jammu & Kashmir, Himachal Pradesh, Ladakh and Andaman & Nicobar: 7–10 working days
The delivery date shown when you order is an estimate based on your PIN code. Delivery is handled by our delivery partners, so we cannot guarantee exact dates; delays due to weather, festivals, strikes or courier operations are outside our control.
Tracking
Once your order is dispatched, we will share the tracking number with you on WhatsApp or SMS.
Packaging and breakage
Our snacks are crisp and delicate. We pack every box carefully, but as orders travel by courier, a few pieces may break on the way. Minor breakage is normal and is not considered damage. If a packet arrives badly crushed or opened, please see our Refund & Cancellation Policy.
Address details
Please make sure your name, address, PIN code and phone number are correct. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address. If a parcel is returned to us because of an address error, re-shipping charges may apply.
Questions
Contact us at +91 94958 39303 (call or WhatsApp) or through our contact page.